EXCHANGE AN ORDER

Modifications & Exchanges

Before finalizing your order, please review all details, including size and quantity. We prioritize quick order processing, which limits our ability to accommodate returns or exchanges for errors such as incorrect item type or size. If you notice an error, you have a 6-hour window from order placement to cancel and place a corrected order.

If you have any questions before placing your order, please contact us. Your satisfaction with your purchase is our priority.

 

CANCEL AN ORDER

Cancellation Guidelines

You have a 6-hour window after placing your order to request a cancellation. If this window is missed, your order may already be in processing or shipping. Cancellations will incur a 10% fee of the total order value. To initiate a cancellation, please contact us.

 

RETURN & REFUND POLICY

Return Timeframe

You have 30 days from the date of delivery to return an item. After this period, orders are considered accepted, and refunds are no longer available.

 

Conditions for Eligible Returns

• Received a damaged product.
• Item arrived broken.
• Design differs from the order.
• Size inconsistency.
• Material discrepancy.
• Wrong product delivered.
• Mismatch between description and received item.

 

State of Return Items

Items must be in their original condition and packaging, with no wear, wash, or alteration allowed. Items must be free of defects unless the fault lies with us, and original tags should be intact. Minor, repairable issues will not qualify for return.

 

Documentation for Refund Claims

To process a refund claim, please provide:

• Shipping receipt/label.
• Proof of purchase.
• Evidence of defects.
• Relevant email screenshots.

 

Return & Refund Procedure

Email your claim and the required documents to contact@bringgift.com. Our Customer Service will review and reply within 2-3 business days. Please enable email notifications for updates. Follow-up actions will depend on the specifics of your case.

Note: Prior email confirmation of eligibility is required for refunds.

 

Return Shipping Expenses

Customers are responsible for return shipping costs, which will not be included in the refund.

 

Refund Processing Timeline

Upon receiving your return, please allow up to 2 business days for refund processing. You will receive an email notification, and the refund will include any original shipping fees.

 

Awaiting Refund?

Please follow these steps:

1. Check your bank account.
2. Contact your credit card company; refund processing may take time to appear. Refunds typically post within 10-15 days, depending on your card issuer.
3. If you've completed these steps and have not received the refund, email contact@bringgift.com. You can expect a response within 2-3 business days.

Kind Regards,

BringGift Support Team

 

(*) IMPORTANT NOTES

• The return policy is effective for 30 days post-delivery. No refunds or returns will be accepted beyond this timeframe.
• Items may be returned within this 30-day window, free of additional charges, except for customer-incurred return shipping costs.
• We disclaim responsibility for items lost or damaged during return transit.
• Before initiating any returns, please contact our support team. We will not be liable for unauthorized returns or for items lost in transit without prior communication.